Your packed shipment

Packages are generally dispatched within 2 business days after receipt of payment. You will be contacted via phone or WhatsApp to schedule delivery. Our courier may ask for a location pin to verify delivery address.

Returns Eligibility

At Elite Athletics, we are committed to providing premium activewear that meets the highest standards of quality and performance. If you are not completely satisfied with your purchase, we are happy to assist with an exchange or eligible return in accordance with the policy below.

Items may be returned within 5 days of the delivery date provided they meet the following conditions:

• Item is unworn, unused, and unwashed.
• Original tags remain attached.
• Item is returned in its original packaging.
• Item is free from stains, makeup, deodorant marks, perfume, pet hair, or odors.
• Item has not been altered or damaged after delivery.

Elite Athletics reserves the right to refuse returns that do not meet these conditions.

Exchange Policy

We understand that sizing may vary.

Eligible items may be exchanged for:

• A different size
• A different colour (subject to availability)
• Another item of equal value

If the replacement item costs more, the price difference must be paid before shipment.

If the replacement item costs less, a store credit will be issued.

Non-Returnable Items

For hygiene and quality assurance, the following items cannot be returned or exchanged unless received damaged or defective:

• Water bottles and hydration flasks
• Socks
• Hats and caps
• Hair accessories
• Gift cards
• Sale or Clearance items
• Limited Edition or Promotional items marked "Final Sale"

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing:

team@eliteathleticsbb.com

Please include:

• Your order number
• Photographs of the item
• Photographs of the packaging
• A brief description of the issue

Once verified, Elite Athletics will replace the item at no additional cost.

Return Process

To initiate a return:

1. Email team@eliteathleticsbb.com
2. Include your order number and reason for return.
3. Wait for return authorization.
4. Package the item securely.
5. Instructions for delivery to us will be sent via email.

Returns sent without prior authorization may be refused.

Return Shipping

Unless the item is defective or incorrect:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.

Elite Athletics is not responsible for packages lost during return transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable.

Store Credit

If preferred, customers may choose to receive Elite Athletics Store Credit instead of a refund.

Store credit:

• Never expires.
• May be used toward any future purchase.
• Is issued electronically.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.